Meet the Team

Meet the Team

Meet the team at Firechief®, experienced fire safety professionals dedicated to making the world a safer place.

Who are we?

At Firechief®, we believe that the people make the company, which is why we’re committed to nurturing and supporting every one of our team members, who in turn do the same for our customers.

We’re Investors in People Gold award holders and have a set of cultural values that sit at the heart of all we do.

Our hardworking team drives everything we do at Firechief®, to find out more about the history of Firechief®, and how we grew to where we are today, read more on our About Us page.

We’re always looking for ways to build and grow our team, if you think you have skills that would add to the Firechief® team, have a look at our Careers page.

Firechief-team-great-place-to-work-25-web

Meet the Team

  • Alison is responsible for delivering expert-led CPD training and coordinating industry events.

Alison Tully

Academy & Events Manager

  • Chetan oversees financial strategy, planning, and performance across the business.

Chetan Thakar

Finance Director

  • Cleo supports strategic priorities and ensures smooth day-to-day operations at the leadership level.

Cleo Faulkner

Executive Assistant - MD

  • Denisa helps to deliver a seamless customer experience through efficient support and service.

Denisa Stanciu

Customer Success Assistant

  • Dom is responsible for maintaining quality standards and managing business systems to support continuous improvement.

Dom Freckingham

Quality & System Co-ordinator

  • Euan provides expert technical guidance and support across our entire product range.

Euan Holmes

Product Support Manager

  • Ian leads the commercial strategy, driving growth through customer-focused sales and marketing initiatives.

Ian Poole

Sales & Marketing Director

  • Jess is dedicated to ensuring customers receive prompt, helpful support and a consistently excellent experience.

Jess Charles

Customer Success Assistant

  • Jo leads her team to deliver exceptional service and build long-term customer relationships.

Jo Kelly

Customer Success Manager

  • Josh oversees brand, content, and campaign strategy to drive awareness and engagement across all channels.

Josh Pollard

Marketing Manager

  • Kathy supports our customers with expert advice, efficient order management, and personalised account care.

Kathy Tew

Internal Account Manager

  • Krystal leads the development of new products and manages global sourcing to ensure quality, innovation, and supply chain efficiency.

Krystal Suffling

NPD & Sourcing Manager

  • Laurie guides the company’s strategic vision and leads the team in its mission to make the world a safer place.

Laurie Pollard

Managing Director

  • Lorraine supports the finance team with account management, credit control, and day-to-day financial operations.

Lorraine Crawshaw

Credit Control & Finance Assistant

  • Matt provides in-depth product expertise, technical training, and guidance on complex fire safety challenges.

Matt Humby

Senior Technical Consultant

  • Nick helps to shape the company’s strategic direction and drive its mission of delivering trusted, high-performance fire safety solutions.

Nick Pollard

Director

  • Paula supports the day-to-day financial operations with accuracy, efficiency, and attention to detail.

Paula Diep

Finance Assistant

  • Reg helps customers find the right fire safety solutions, providing responsive, knowledgeable support.

Reg Pollard

Internal Sales

  • Rob ensures the smooth and efficient flow of products from suppliers to customers through effective logistics and inventory management.

Rob McPherson

Supply Chain Co-ordinator

  • Sarah creates impactful digital and visual content that brings the brand to life across all platforms.

Sarah Need

Web & Graphic Designer

  • Sean oversees logistics, supply chain, and operational strategy to ensure seamless delivery and exceptional service.

Sean Hutchinson

Operations Director

Latest Team News

Welcome to the team, Jess!

We're excited to welcome Jess Charles to the Firechief® Global team as our new Customer Success Assistant! Jess brings a strong background in customer-focused roles, including pet travel consultancy and […]
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The Firechief Culture Champion award is given to someone who meets one, several or all of our cultural values. Our 2025 Sprint 1 winner has been announced as Rob McPherson

Congratulations 2025 Sprint 1 Culture Champion: Rob McPherson

The Firechief® Global Culture Champion for the first Sprint in 2025 has been announced, and our congratulations go to Supply Chain Assistant, Rob McPherson. Culture Champion is voted for by […]
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As part of the Firechief One Team One Vision event we went to a pizza making workshop at Brockleby's near Melton Mowbray

One Team One Vision: Pizza Making at Brockleby’s

Fresh ingredients, teamwork, and a day out of the office enjoying the Spring sunshine - that’s what our most recent One Team One Vision day was all about. On a […]
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Firechief Global has been named one of the UK's best workplaces for 2025 by Great Place to Work

Firechief® Global Named One Of The UK’s Best Workplaces™ 2025

We are proud to announce that Firechief® Global has been named among the top 100 in the UK’s Best Workplaces 2025 List by Great Place to Work. Our ranking was […]
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We’re Walking for Heart Health This February

Did you know that 7.6 million people in the UK are currently living with heart disease? To show our support, we’re setting out on an ambitious walking challenge to complete […]
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Congratulations 2024 Sprint 3 Culture Champion: Krystal Suffling

The Firechief® Culture Champion for Sprint 3 in 2024 has been announced, and our congratulations go to NPD and Sourcing Manager, Krystal Suffling, who adds this award to her recent […]
Read More

About Us

Our hardworking team drive everything we do, to find out more about the history of Firechief®, and how we grew to where we are today, read more.

Firechief-1-Reassuringly Safe

Every product we supply, fits with our ethos of quality, reliability, and high performance.

Firechief Academy Logo on laptop background

Are you interested in learning more about fire protection and how to mitigate the risk of fire? Visit our academy to learn more!

Home » About » Meet the Team Meet the Team Meet the team at Firechief®, experienced fire safety professionals dedicated to making the world a safer place. Who are we? […]