We’re delighted to announce that Jessica Charles has been named Firechief® Culture Champion for Sprint 2 of 2026.
Chosen by the Firechief® team, the Culture Champion recognises someone who has demonstrated our values through the way they work and the support they give to those around them.
Jess received five nominations during Sprint 2, with her colleagues recognising the way she has demonstrated one Firechief® value in particular:
Work hard and make an impact
It’s been a demanding sprint for our Customer Success team, with unexpected changes and reduced resource. Throughout it, Jess has stepped in wherever needed, helping to support both Customer Success and sales while continuing to make sure our customers are looked after.
Her colleagues said:
“For working tirelessly to keep CS and our sales function afloat over some incredibly trying times.”
“She has worked hard to look after our customers over the last few weeks when CS resource has been stretched.”
“For diligently working hard and ensuring stability in the CS team, especially with the unexpected changes and reduced resource this sprint.”
“Always willing to help, nothing is too much trouble and works really hard.”
“When resource has been challenging, Jess has been there to keep everything steady.”
Five nominations from across the team say a lot about the impact Jess has made.
Her willingness to step in, help her colleagues and keep things moving during a challenging period is a great example of what Work hard and make an impact looks like in practice at Firechief®.
Well done, Jess, and thank you for everything you do for the team and our customers.
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